A Comparative Study of Factors Affecting Customer’s Perception for Different Mobile Support Providers Essay

CUSTOMER SURVEY

Dear Sir/Madam,

I would like to introduce myself as a great MBA Student of Shri. Raoji Bhai Gokal Bhai Gujarati Professional Institute Indore and I was doing a Significant Research Project for the topic " Acomparative study of factors influencing Customer's belief for different cellular service providers” I obtain you to i implore you to spend short while of your useful time in responding to these Questions. Personal Particulars: -

Name|

Age|

15-25|

25-35|

35-45|

45-Above

Gender|

Male|

Female

Occupation| Student| House Wife| Business

| Service| Other Make sure you Specify)………………………………| Address|

Contact No . |

Q1. How a large number of cellular cable connections do you have?

a. One

w. Two

c. Three

m. Above these types of

Q. two Do you collect any information search before making purchase? a. Certainly

b. No

Queen. 3 If yes, which options are used?

a. Magazines

w. Dealers

c. Sales Executives

d. Providers reference

e. Pamphlets and catalogue

farreneheit. Reference by friends and relatives

g. Any other

Q4. Which cell phone service you are using?

a. Airtel

w. Idea

c. Reliability

m. BSNL

e. Vodafone

Q5. Which service are you applying?

a. Prepay

b. Postpaid

Q6. Which usually generation of network you are using?

a. 2G

m. 3G

c. Both

Q7. From the length of time you must be availing confer with this particular service agency? a. Lower than 1 year

m. 1 to 2 yr

c. 2 to 3 year

deb. Above 3 year

Q8. How much is your monthly bills on cellular phone (in RS)? a. Less than 150

m. 150 to 350

c. 350 to 500

deb. Above 500

Q. 9. From which with the following services you pay more?

a. Phoning

b. TEXT

c. Value Added Services

g. Internet

Queen. 10. Which of these from your following draws in you while purchasing any kind of connection? a. Good Network

b. Low cost scheme

c. Service bundle

d. Any other

Q11. Will you be satisfied with the call rate with this particular service provider? a. Certainly

b. No

c. Can't state

Q12. Are you accept the network service of this particular company? a. Good agree

w. Agree

C. Disagree

D. Strong disagree

Q13. Are you agree with the value added services for this particular service provider? a. Solid agree

m. Agree

C. Disagree

d. Strong disagree

Q14. What is your amount of satisfaction with all the roaming charges of that mobile company? a. Excellent

w. Good

c. Natural

m. Poor

Q15. Please rate the customer proper care service relating to your level of satisfaction? a. Excellent

n. Good

c. Natural

d. Poor

Queen. 16. Are you using business website?

a. Yes

n. No

Queen. 17. If you do then will you be satisfy with information available in company site? a. Certainly

b. Zero

Q. 18 How would you level the experience with Brand?

a. Excellent

b. Good

c. Average

deb. below Average

Queen. 19. If the new market entrant supplies more companies as compared to the mobile company what you will you are doing? a. Go for new a single

b. stored the old 1

c. Expect the same services within my mobile

deb. No effect

Q. 20. Which of those from the following may makes you to switch to other mobile provider in future? a. Better Network

b. Low call rates

c. Better Network then low call rates

d. Services package

electronic. Any other

Any Suggestions

………………………………………………………………………………………….. ……………………………………………………………………………………………… ………………………………………………………………………………………………

* Thank You



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